Author Topic: TPIR DVD - more info (Read 5518 times)

Dbacksfan12 · « **Reply #15 on:** September 05, 2007, 07:33:58 PM »

[quote name=\'clemon79\' post=\'162840\' date=\'Sep 5 2007, 03:49 PM\']
/I truly enjoy seeing people get good customer service
//Especially since Sprint and Comcast haven't shown me a lot of it lately
[/quote]
How true. Sprint has pissed me off badly in the last few months. Most recently, I was asked to fill out a survey. I gave them negative reviews. They sent an email saying "We're sorry, blah, blah, blah, we'll contact you in 3 days".

That was August 28. I'm still waiting.

On the other hand, I thank you for locating that other email address. I'll let y'all know if I get a response.

TimK2003 · « **Reply #16 on:** September 05, 2007, 08:19:17 PM »

[quote name=\'tpirfan28\' post=\'162841\' date=\'Sep 5 2007, 05:09 PM\']
Hmm...I think I'll have to do that. I've had it for a while now and haven't had any time to get a hold of anyone.

[quote name=\'clemon79\' post=\'162840\' date=\'Sep 5 2007, 04:49 PM\']
/I truly enjoy seeing people get good customer service
//Especially since Sprint and Comcast haven't shown me a lot of it lately
[/quote]
I feel for ya.

/Comcast blows.
//Hard.
[/quote]

Here in my neck of the woods, Comcast is the production arm of Bresnan Cable. Not too exciting, except that in most other areas, Bresnan and Comcast are cable competitors -- especially in the Denver Metro Area.

Dbacksfan12 · « **Reply #17 on:** September 25, 2007, 10:01:53 AM »

Thanks to the email address that Chris/Chad mentioned, I did in fact get a response from someone at BCI about 3 days later. They also said they would send out replacements, but they haven't arrived yet.

Sprint, in the meantime, still sucks.

TV Favorites · « **Reply #18 on:** September 25, 2007, 11:36:23 AM »

I emailed the info at bcieclipse address a while back noting that not only was my MG Disc 4 defective, but the Disc 1 had audio sync issues as well. They sent me out a new Disc 1 & 4 soon after.

clemon79 · « **Reply #19 on:** September 25, 2007, 11:40:34 AM »

[quote name=\'Modor\' post=\'164735\' date=\'Sep 25 2007, 07:01 AM\']
Thanks to the email address that Chris/Chad mentioned, I did in fact get a response from someone at BCI about 3 days later. They also said they would send out replacements, but they haven't arrived yet.
[/quote]
How long has it been since you got this response? Sometimes you have to keep on them. Now that you have somebody's ear, you're sure to get a resolution if you just stick with it.

Dbacksfan12 · « **Reply #20 on:** September 25, 2007, 11:53:17 AM »

[quote name=\'clemon79\' post=\'164744\' date=\'Sep 25 2007, 10:40 AM\']
[quote name=\'Modor\' post=\'164735\' date=\'Sep 25 2007, 07:01 AM\']
Thanks to the email address that Chris/Chad mentioned, I did in fact get a response from someone at BCI about 3 days later. They also said they would send out replacements, but they haven't arrived yet.
[/quote]
How long has it been since you got this response? Sometimes you have to keep on them. Now that you have somebody's ear, you're sure to get a resolution if you just stick with it.
[/quote]
September 10th was when I got the intial response, Sep. 13 was when I responded with an address. In the email it said "In the next week". I'll send a reply and see what they have to say.

EDIT: The rep responded within the minute I sent the question. Says she's shipping them today. Thanks for the ideas, guys.

chad1m · « **Reply #21 on:** September 28, 2007, 03:17:10 PM »

I just wanted to let you all know that I got my replacement set today (yes, the whole set - not just disc 4). Even better, it appears to work! (The photo gallery is actually pretty neat when it functions.)

Kudos to BCI/Navarre for recognizing a problem and then being able to work to resolve it. Hopefully the forthcoming TPIR and Feud sets don't need replacements, however.

Dbacksfan12 · « **Reply #22 on:** October 02, 2007, 04:48:21 PM »

Thought I'd respond by saying my discs would have come in the 27th, but somehow my address got bungled. Anyhow, the discs came in a nice snap-tight container. Hope to watch them later.

They have, however, earned my business back.

mparrish11 · « **Reply #23 on:** October 03, 2007, 12:10:07 PM »

[quote name=\'chad1m\' post=\'165022\' date=\'Sep 28 2007, 02:17 PM\']
I just wanted to let you all know that I got my replacement set today (yes, the whole set - not just disc 4). Even better, it appears to work! (The photo gallery is actually pretty neat when it functions.)

Kudos to BCI/Navarre for recognizing a problem and then being able to work to resolve it. Hopefully the forthcoming TPIR and Feud sets don't need replacements, however.
[/quote]

Agreed. I got my replacement set yesterday, fully expecting to only get disc 4. This is outstanding customer service.